vendor cancellation policy

The following is the UKAPP’s policy for vendors trading at any and all UKAPP organised events – including but not limited to: conferences, public events, seminar days, industry-specific events and member-only events.

 Once a trader stall is paid for, it is confirmed and NOT before.If an event’s vendor area is full, any payments sent after this will be refunded.

After payment is received, this policy is in effect.

Cancellations MORE than 2 calendar months before the event will be eligible for a 50% refund of the total stall cost. 

Cancellations LESS than 2 calendar months before the event(including a ‘no-show’ on the day(s) of the event) will mean no amount of the stall cost is refunded, under ANY circumstances.

If UKAPP cancel the event, then all stall costs from remaining vendors are refunded in full, regardless of how far in advance the cancellation occurs, no other compensation or refund for travel/accommodation expenses will be issued.

Cancellations MUST be made in writing (via email to a UKAPP board member on their UKAPP email address), cancellations sent via any other medium (social media, phonecalls, other emails etc) are NOT accepted. The date on the email sent is the date we use for your cancellation – therefore this email must be sent as soon as possible after you decide to cancel. 

Reducing the size of your stall (for example: requesting two tables and then reducing your requirements to only one) will mean the cost of the additional table is either refunded by half OR not refunded in accordance with the timescales above.

If a vendor is ejected from the event for whatever reason – by UKAPP or the venue – no amount of the stall cost will be refunded.

 Any queries, please contact a board member.

Thankyou again for your interest in trading with us.